If you need to cancel or change your appointment time, we require a 24 hour notice before the scheduled appointment. After 1 occurrence of failure to give 24 hours notice, all future appointments will need to be reserved with a credit card. Any appointments cancelled within less than 24 hours will result in a fee of half the amount of the service scheduled.
All full set lash and microblading services require a credit card on file to reserve the appointment time. If these services are rescheduled or cancelled within 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee is half the amount of the scheduled service. Any full set lash or microblading appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled.
We allow a 15 minute grace period for late arrivals; following the grace period, we may not be able to accommodate the appointment, and the client remains liable for the time held for the service(s) booked.
Return/Refund + Satisfaction Policy
Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes, hair, brows, tan or any service that you receive from us. If you have any issues or concerns after your service is complete, please inform us as soon as possible – we can address most issues at no charge within 3 days of your appointment, provided that you have followed proper aftercare instructions. Any service follow-ups after the 3 day window will incur a charge. We do not offer refunds for services performed. All product sales are final.